By browsing and using RAY DARTEN website, you are agreeing to comply with and be bound by these terms and conditions of use, which governs RAY DARTEN relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.
The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. RAY DARTEN reserves the right at our discretion to make modifications to prices, policies and procedures. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
We accept payment through PayPal and all major credit cards. As soon as you place an order online your PayPal account or credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.
Order Processing and Turnaround
All orders are shipped within 5-10 business (temporary) days due to processing times.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is approximate and based on the weight of your products and your location. Before the final checkout page, shipping costs would be shown, and you will have a chance to decline or continue with the completion of your order. RAY DARTEN is NOT responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. RAY DARTEN is NOT responsible for incorrect addresses entered into our system or on PayPal. Orders will be shipped to the address noted on your invoice unless you contact us with an alternative ship to address. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. All international orders must go through customs. Customs policies and procedures vary per country. It is your responsibility to pay any customs fees or duties required to receive your package. We will not mark packages as ‘gifts’ on customs forms. RAY DARTEN is NOT responsible for uninsured parcels which include indemnity against loss, damage, or missing contents. Coverage is calculated based on the weight of the parcel or the value of the contents, whichever is less. You can purchase insured mail service if available for an additional fee. Additional insurance limits vary by country. When international insurance is purchased, it replaces indemnity coverage. Individual country prohibitions and restrictions apply. Please email Sales@raydarten.com PRIOR to placing an order if you wish to purchase insurance. Our obligations have been fulfilled once your package has shipped. We keep all Certificates of Mailing.
For items that go on back order, the part of your order available will be shipped. When the outstanding item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Ray Darten accept returns as long as ALL of the following apply:
- Exchanges are initiated within 14 days of delivery
- The merchandise has not been worn, washed, or altered in any way.
- It is returned in its original packaging.
- It still has the original tags.
You will receive a confirmation email once your package has been received, processed or denied by us.
If your original invoice/receipt is lost, print out your shipping confirmation and send with the return package.
- Please email Sales@raydarten.com to request an exchange and we will assign you a tracking number.
- Mail your returned item to:
5659 Bay Street
Emeryville, CA 94608
All exchanges are subject to a return shipping fee, paid for by the buyer.